Flow Cytometry catalog - ROW 2019

Technical Support and Service

FLOW CYTOMETER SERVICE AGREEMENT

We understand that acquiring a Flow instrument is just the beginning of your relationship with Beckman Coulter. This is why we continually invest in enhancing the critical resources needed to sustain a valuable and collaborative partnership that will minimize instrument downtime , maximize data integrity and protect your investment to optimize for your success throughout the entire lifetime of your instrument .

Please review the list of benefits available to our valued customers enrolled in a Service Agreement.

our Beckman Coulter Engineers (BEC FSE) are continuously trained on the latest instrument technology and product improvements and use factory-tested and certified parts for all replacements.

CERTIFIED SERVICE ENGINEERS:

a Certified BEC FSE will proactively schedule and perform all necessary inspections and part replacements to optimize laser, fluidic and mechanical performance within the instrument during each year of the Agreement. This ensures you minimize downtime and maintain the integrity of your results.

PREVENTATIVE MAINTENANCE:

a Certified BEC FSE will proactively schedule a health check during each year of the Agreement to confirm instrument operational effectivity and perform repairs, as needed.

HEALTH CHECK:

a Certified BEC FSE will provide unlimited service visits during the duration of the Agreement, with no need to ship your instrument to a repair center , reducing inconveniences and downtime.

UNLIMITED SERVICE VISITS:

TECHNICAL CALL CENTER SUPPORT: Unlimited support from Beckman Coulter trained product specialists. Note: 70% of issues are resolved over the phone, minimizing customer and sample waiting time for an in-person visit.

as our software engineering experts discover instrument software enhancement opportunities to increase instrument reliability, a Certified BEC FSE will proactively implement these solutions on your instrument for no additional charge . when our technical engineering experts discover hardware design enhancement opportunities to increase instrument reliability, a Certified BEC FSE will proactively implement these solutions on your instrument for no additional charge .

SOFTWARE MODIFICATIONS:

ENGINEERING MODIFICATIONS:

providing behind-the-scenes logistics support, our Coordination Center leverages GPS technology to ensure efficient allocation and deployment of support resources , allowing for quicker response times.

COORDINATION CENTER:

a BEC dedicated remote management and diagnostics system that allows for the confidential remote analysis of instrument performance to allow for targeted service visits and efficient troubleshooting that maximize your instrument’s uptime and minimize workflow interruptions.

PROSERVICE:

our Agreements allow you to avoid back-and-forth P.O. discussions every time you need BEC support, reducing unnecessary downtime and allowing us to be there for you when you need us .

ADMINISTRATIVE EASE:

*Please contact your local Beckman Coulter Service Rep for Agreement options & features available in your region.

SERVICES

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Outside US Flow Cytometry Catalog