2020 Outside US Flow Cytometry Catalog

BeckmanConnect – Remote Connectivity

BeckmanConnect was designed to maximize instrument uptime by minimizing your wait time for urgent service/support. Firewall-friendly BeckmanConnect includes policy configurations designed to limit connections only to Beckman Coulter specialists who are trained to protect your data privacy and security. When a Beckman Coulter instrument is linked to BeckmanConnect, our highly trained service specialists can, at your request, get secure, real-time visibility to your system with a greater level of efficiency and accuracy.

Features and Benefits

Efficiency Secure workstation access & visibility Real-time troubleshooting & resolutions

Seamless software upgrades, configurations & reloads Improved system insights for faster onsite support

Productivity Increased instrument uptime Minimized workflow disruptions *

Less operator time devoted to support calls Reduced wait time for avoidable onite visits

Security Encrypted, permission-based communication controls Secure sessions with expert Beckman Coulter support experts located within your geography Policy configurations & customer approval required for each remote support session

How it works

BeckmanConnect is a remote connectivity software that enhances the technical support of your Beckman Coulter systems. BeckmanConnect is a software that can be downloaded easily from our website www.beckman.com/beckmanconnect, and takes 5 minutes to complete installation.

When support is needed, our service specialist can initiate remote troubleshooting through BeckmanConnect upon customer’s approval.

BeckmanConnect allows remote adjustments to pressure, flow rate, and alignment allowing issues to be resolved easily over the phone. File transfer and remote viewing are available on all BeckmanConnect-eligible systems.

Secure and confidential

BeckmanConnect enables; • Encrypted, unidirectional (outbound) TCP connections on standard web-browsing port 443 • 2-factor connection authentication and a complex password configuration unique to each session • Customer control that’s maintained throughout each session with start-up authorization and approval prompts for each remote activity • Remote support sessions logged locally and on secure servers for audit purposes • Automatic client security updates and seamless software upgrades, configurations and reloads

Learn more

Please visit www.beckman.com/beckmanconnect to review technical details on BeckmanConnect features and to fill out the registration form to download the BeckmanConnect installer

* Data available upon request at www.beckman.com

Note: BeckmanConnect is not available in all geographies and instruments. Please contact your Beckman Coulter sales or service representative for more information on features and eligible instruments

SERVICES

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Outside US Flow Cytometry Catalog